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Booking policy
Deposit
A non-refundable deposit of €10.50 is required to secure your appointment. Of this amount, €10.00 will be applied toward your appointment. The additional €0.50 is a service fee charged by the booking website and is not deducted from the cost of your appointment.
HAIR PREPARATION
Please arrive with clean, freshly washed hair.
If, upon arrival, I determine that your hair is not clean enough to work on, you have the following options:
• Hair washing at the appointment: An additional €20 will be charged if I need to wash your hair before starting the service.
• Declining a hair wash: If you choose not to have your hair washed, a €5 hygiene fee will be charged. I do not work on dirty hair, as this is unhygienic and any combs used must be discarded afterward for hygiene reasons.
To avoid any additional charges or delays, please make sure your hair is clean before your appointment.
Appointment arrangement
All appointments must be booked through this website.
Booking through any other platform or method is not possible.
Late policy
If you’re running late, please inform us as soon as possible.
• 10 minutes late: €15 fee
• 15 minutes late: €25 fee
After 20 minutes, your appointment may be cancelled and your deposit will be lost.
Rescheduling
If you need to reschedule, you can log in to your account and manually reschedule your appointment.
Rescheduling is only allowed within the same month of your original booking.
If you attempt to reschedule outside this period or fail to do so on time, you will lose your deposit and must pay a new one to book again.
Cancellation / no-shows
If you need to cancel, please notify us at least 48 hours in advance.
To book a new appointment afterward, you must pay a new deposit plus 100% of the appointment cost (automatically charged to your original payment method).
If you cancel or do not show up twice in a row, you will be blacklisted from future bookings.
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